Personal Teller Machines vs. ATMs | Source Technologies (2024)

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Author: Source Technologies

ATM’s: The Original Self-Service Kiosk Experience

The first ATM was installed in 1967 at Barclay’s Bank in London, and introduced a new level of convenience to banking that had not been done before it. However, since this ground-breaking advancement, self-service banking technology has remained largely the same. For more than 40 years, the ATM has remained separate from the bank branch experience with users learning where to find and use this self-service amenity as an alternative to an in-person bank teller.

Enter “The iPhone Effect” to Redefine Self-Service Kiosks

With smartphones pervading our lives over the last decade, consumers have become increasingly entitled to the convenience of technology. Simple, connected and at finger-tip length has defined much of our technology demands, and banking is not an exception. Many financial institutions, recognizing this shift, have invested in developing online banking applications to meet these evolved needs of their customers. However, until now, the brick-and-mortar retail banking locations remain unchanged, slow to adopt evolving self-service kiosk technology or digital banking experiences.

Banks understand the physical branch is critical in establishing relationships with new account holders, as well as addressing existing account holders’ financial decisions. Because of this, many banks are adopting the concept of the "Branch of the Future" as a way to implement new, state-of-the-art technology and branch design to maximize both the staff and a smaller space. Self-service kiosks are a critical component, different from ATMs, by allowing customers to manage their own transactions in a digital experience from within the branch.

A Self-Service Kiosk Solution: The Personal Teller Machine

While self-service kiosks will likely not replace ATMs, they represent a new way to provide a digital experience to customers, while improving customer satisfaction, within the branch.

At Source Technologies, we developed the Personal Teller Machine, a self-service kiosk specifically designed for bank branches to automate in-branch transactions. It provides customers with an advanced digital banking experience they are looking for, offering much more functionality than ATMs, while decreasing expenses.

What is the Difference Between a Personal Teller Machine and ATM?

  • The Personal Teller Machine offers almost every transaction option available at the teller line while the ATM only offers the ability to make a withdrawal or deposit.
  • The Personal Teller Machine provides flexibility in cash withdrawal while the ATMs allow for single denomination only.
  • Personal Teller Machines are self-service kiosks that allow a customer to request and print an official check, which is unheard of when using an ATM.
  • Source Technologies’ Personal Teller Machines are easy to place, occupying a single square foot of retail space while ATMs are large and typically require some construction to implement.

Contact Source Technologies to learn more about the benefits of making the switch to self-service kiosks in the banking industry.

Personal Teller Machines vs. ATMs | Source Technologies (2024)


Personal Teller Machines vs. ATMs | Source Technologies? ›

What is the Difference Between a Personal Teller Machine and ATM? The Personal Teller Machine offers almost every transaction option available at the teller line while the ATM only offers the ability to make a withdrawal or deposit.

Which is better, using a bank teller or an ATM? ›

Speed: ATMs are typically faster than bank tellers since you don't have to wait in line and can complete transactions quickly. Privacy: ATMs offer a level of privacy that bank tellers may not, especially if you need to perform sensitive transactions like withdrawing large amounts of cash.

What is the difference between instant teller and ATM? ›

ITMs combines the traditional functionality of an ATM while offering greater self-service transaction and the ability to speak with a live teller to complete your transaction. With over 500 institutions and 12,000 devices deployed, ITMs are gaining in popularity but still require a strategic plan.

How has technology changed bank tellers? ›

Powered by artificial intelligence, new technologies are taking over tasks not only from warehouse workers, but also from white-collar workers and professionals. Automated teller machines have taken over the tasks of bank tellers; accounting software has automated the work of bookkeepers.

What is the difference between ATM and ABM? ›

ATMs are known by a variety of names, including automatic teller machines (ATM) in the United States (sometimes redundantly as "ATM machine"). In Canada, the term automated banking machine (ABM) is also used, although ATM is also very commonly used in Canada, with many Canadian organizations using ATM over ABM.

Why do banks use ATMs instead of more teller counters? ›

Mostly convenience. The teller counter has more limited hours, may be in an area of town far from where you are when you need cash or may have a line out the door.

Did ATMs replace bank tellers? ›

For example, in the early 1970s experts believed that ATMs would replace tellers (“up to 75 percent,” according to a New York Times article in 1973). But it hasn't happened. Instead, tellers jobs have grown slightly faster than the general labor force.

What will replace ATMs? ›

ATMs are known for their simplicity and convenience, allowing basic transactions such as cash withdrawals and deposits. ITMs, on the other hand, provide a broader range of services, including those that would typically require a teller, such as check cashing, account transfers, and loan payments.

Can bank tellers withdraw money? ›

Withdraw Money with the help of a teller at a Bank Branch

You can specify whether you'd like to withdraw money from your checking or savings account. Then, provide the withdrawal slip to the teller along with your account number, debit card or other form of personal identification to access your account.

Are ATM machines worth it? ›

Buying your own ATM is very profitable, Daniel said, and between 15 and 30 transactions a month can yield a high return. “[It's] a great secondary source of income that could equal anywhere between $20,000 and $30,000 extra per year,” he said. Did You Know?

Are bank tellers being replaced? ›

So many people are hiring, she said, and it seems that far fewer people are willing to take a job that requires them to leave their home. Bank teller employment was expected to decline by 12% from 2021 to 2031, but financial occupations on the whole are expected to grow 7% during that time period.

What is the future of bank tellers? ›

Employment of tellers is projected to decline 15 percent from 2022 to 2032. Despite declining employment, about 29,000 openings for tellers are projected each year, on average, over the decade.

Which technology is widely used by banks? ›

The correct answer is MICR. It is a technology used primarily to identify and process checks.

What kind of technology is an ATM? ›

Asynchronous Transfer Mode (ATM) is a cell-switching, connection-oriented technology. In ATM networks, end stations attach to the network using dedicated full duplex connections.

What is ATM in banking technology? ›

ATM stands for an “Automated Teller Machine”. An ATM is a computerized device that enables individuals to conduct various banking transactions without the need for a human teller. It provides a convenient way to access and manage our bank accounts, even outside the banking hours.

What are the three types of ATM? ›

ATMs can be Categorized into the Following Labels:

Orange Label ATMs: Share transactions. Yellow Label ATMs: e-commerce transactions. Green Label ATMs: Agricultural transactions. White Label ATMs: Owned by TATA Group.

What are the disadvantages of a bank teller? ›

High-Stress Environment: Bank tellers face demanding and fast-paced work, including managing long queues, cash transactions, and strict security protocols. Strong organisational and time management skills are essential for success.

What is a disadvantage of a teller? ›

Working as a teller in a bank or any other financial institution involves handling large amounts of money, which makes this job role an attractive target for criminals. Tellers could potentially be subjected to robberies and other physical threats, which can lead to high levels of stress and anxiety.

What are the advantages of teller banking? ›

4 pros of being a bank teller
  • Entry-level position. Many banks train their bank tellers for around a month, which makes the position more approachable to entry-level candidates. ...
  • Salary and benefits. As a bank teller, you get a competitive salary. ...
  • Transferable skills. ...
  • Consistent schedule.
Oct 19, 2023

Which is a disadvantage of using an ATM in place of a bank? ›

The drawbacks of ATMs include: ATM use fees. The inability to withdraw cash if an ATM is broken. Potential for robbery.


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