Ticket control (2024)

Everything passengers need to know about ticket controls, increased service charges and passenger rights

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To ride the public transportation, you need a valid ticket, which must always be shown during a ticket inspection. Please make sure that your ticket is validated before entering the trains.

If you get caught riding without a valid ticket, you must pay a minimum increased fare charge of 60 Euros within 30 days.

Please be aware of fake ticket inspectors!

Each inspector must be able to identify himself as a legitimate employee of the S-Bahn München. If you have a feeling the person checking your tickets could be a fraud, you have the right to ask for a proof of identification.

Increased fare charge

If you get caught without a valid ticket at the time of the ticket control, the inspectors will provide you with a confirmation receipt containing all the essential information, including a transaction number to pay the increased fare charge.

All of the information concerning the increased fare charge is gathered on the website www.db-fn.de.

Legal issues

The increased fare charge is not a penalty or a fine, but a civil claim. Claims of whether someone used the public transportation without a valid ticket, deliberately or by mistake, will not be determined when issued.

You are, therefore under the conditions of transportation obliged to pay an increased fare according to the conditions.

Please understand that the control staff may and cannot differentiate whether a passenger has intentionally or erroneously traveled without a validated ticket.

Ticket control (2024)

FAQs

How do I fill out a help desk ticket? ›

Put Details in the Details Section
  1. What you were doing when the problem happened?
  2. When was the last time this worked (if ever)?
  3. Does this happen every time you do X?
  4. The room number.
  5. The specific computer or telephone.
  6. When did you first notice this?
  7. What was supposed to happen, but didn't?

How can I improve my ticket response time? ›

These 10 tips and best practices will help you attain success.
  1. Capture All Messages in One Place. ...
  2. Delegate Work Faster With Automated Ticket Assignments. ...
  3. Save Time With Canned Responses. ...
  4. Encourage Self-Service With a Knowledge Base. ...
  5. Prioritize Issues That Demand Immediate Attention. ...
  6. Deploy Chatbots on Your Website.
Apr 17, 2024

How to get away with no train ticket? ›

Avoiding a Penalty Fare

If you were not able to buy a ticket (for example, if the ticket office was closed or the ticket machine was broken), you must get a Permit to Travel or Promise to Pay at the station and exchange it for a ticket at the first opportunity.

How do I respond to a helpdesk ticket? ›

Hello, We are sorry to hear you are having problems with the admin settings of your [name of software] account. We will do everything we can to resolve these quickly. Please update this ticket with any further details, and we will respond with a resolution timescale.

What do you write in a support ticket? ›

Here are five helpful tips to follow when writing a support ticket:
  1. Don't panic.
  2. Write a concise subject line.
  3. Use the correct category.
  4. Give a full description of your problem.
  5. Add a screenshot or screen recording.
  6. Keep your issue in support.
  7. It's fine to reach out after 24 hours.
Mar 12, 2024

How do I reduce helpdesk tickets? ›

The first one is quite simple: get ahead of the issues to prevent support tickets from ever being created.
  1. Focus On Proactive Customer Support. ...
  2. Support Your Customers From Within the Product. ...
  3. Have a Chatbot to Answer Common Questions. ...
  4. Promote Self-Service With a Knowledge Base. ...
  5. Make Improvements Based on Support Inquiries.
Jan 3, 2023

What is a good first reply time? ›

What are customers' first response time expectations?
ChannelGoodBest
Email12 hours or less1 hour or less
Social media5 hours or less1 hour or less
Live chat1 minute or lessInstantly
Mar 27, 2024

How do you manage a ticket system? ›

Best Practices for Efficient Ticket Handling
  1. Use a Central Ticketing Platform. ...
  2. Factor in the User Experience. ...
  3. Standardize Ticket Tags. ...
  4. Determine a Hierarchy. ...
  5. Set Rules for Tickets With No Customer Response. ...
  6. Create a Documentation Strategy. ...
  7. Benchmark Ticketing KPIs. ...
  8. Offer Self-Service Options.
Sep 4, 2023

How much is a penalty fare? ›

How much is a Penalty Fare? A Penalty Fare is £100, plus the price of the full single fare applicable to the intended destination on that train. If the fare is paid within 21 days, the fare will be reduced to £50, plus the price of the full single fare applicable.

Can ticket inspectors check Apple Pay? ›

In a later statement via email TfL said: "The readers ticket inspectors are issued with do recognise Apple Pay in the same way as they recognise contactless payment cards. "Apple Pay customers should activate the payment app before touching their device on the portable reader for inspection.

What if I forgot to tap on? ›

If you forget to tap on or to tap off with the same card or device: you will be charged the default fare for an incomplete trip which is the maximum possible fare for that service, based on your Opal card type. you will miss out on Opal benefits. you could also be fined for travelling without a valid ticket.

What is the best way to prioritize tickets? ›

Implement an Automated Ticket Triage System

To help your team identify the priority of a ticket quickly, consider implementing an automated ticket triage system. This can involve using machine learning algorithms or rule-based systems to analyze ticket content and automatically assign a priority level.

What is the most common ticket? ›

Speeding. Who doesn't want to get where they're going faster? A lot of people, as it turns out. In fact, speeding is one of the most common moving violations with 41 million drivers receiving speeding tickets each year amounting to a total amount paid of around $6 billion.

What is critical tickets? ›

critical tickets means the customer business is stopped. we need to provide him the solution immediately.

What is a help desk ticket? ›

A helpdesk ticket is an automated request for tracking and logging customer service requests. These requests are generated when somebody needs assistance from a support team or technician in resolving a technical issue, problem, or question related to their product or service.

How do I raise a ticket in helpdesk? ›

CONTENTS. If your customer reaches out to you using a different channel than email (e.g. phone), you can create a ticket to continue the conversation via email. To create a ticket, click the "+ New ticket" button in the Ticket dashboard in the Tickets section.

References

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