Ubisot Store (2024)

FAQs

Why won't it let me checkout on Ubisoft Store? ›

You have a temporary lock on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit. The card is expired.

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc.

Check your card's expiration and validity dates. Confirm your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update it on the Ubisoft Store website.

You have exceeded your daily charge limit. The card is expired. If you have problems submitting your payment, please contact your credit card provider to verify your attempted purchase. If you continue to encounter this issue, or if you have any other questions, do not hesitate to get in touch!

Ubisoft stated in its end of 2020 fiscal year investor call in February 2021 that the company will start to make AAA game releases less of a focus and put more focus on mobile and freemium games following fiscal year 2022.

There are currently no issues or updates to report.

Check whether your system has enough storage space If your device does not have enough storage space available, you will receive the error and the game will not be downloaded. You can check the amount of storage required by searching for the minimum system requirements for the game through the Ubisoft Help website.

An ongoing maintenance or degradation of Ubisoft services may prevent you from logging in. You can find information about planned and ongoing maintenances or degradations in the Live Feed Update section of the Ubisoft Help website.

Between the lines: Ubisoft has been in a game quality crisis since the disastrous, late-2019 lunch of the widely panned Ghost Recon Breakpoint. Morale at the company took a further hit in mid-2020 after widespread allegations of sexual misconduct at the company.

Is Ubisoft in financial trouble? ›

UbiSoft Entertainment's odds of distress is under 36% at this time. It has slight probability of undergoing some form of financial hardship in the near future. Probability of bankruptcy shows the probability of financial torment over the next two years of operations under current economic and market conditions.

When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card. If your payment is being rejected, please reach out to your bank to get additional information.

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc.

Background applications might interfere with the overlay. If you experience issues with the overlay, disable all background applications when launching Ubisoft Connect PC and your game. Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or anti-virus.

All your games, friends, and benefits in one place.

Accessible through our desktop app, mobile companion app, and directly from your games on both PC and console, Ubisoft Connect is a free service that only requires a Ubisoft account.

Check that your payment method has the full amount before placing the order. Avoid multiple purchase attempts if the first transaction has been declined.

If your device does not have enough storage space available, you will receive the error and the game will not be downloaded. You can check the amount of storage required by searching for the minimum system requirements for the game through the Ubisoft Help website.

The Ubisoft Store currently accepts: Credit cards* ATM cards and debit cards* PayPal All submitted information is encrypted, so you can be confident that your payment information is safe and secure. *Cards need to have been issued by one of the major card companies (Visa, MasterCard, and American Express).